Privacy Policy

1. Introduction

This Privacy Policy sets out how collects, uses, discloses, and protects the personal data of individuals who interact with us through our website, products, services, and communications. Our goal is to be upfront and transparent about what we do with your data, why we do it, and how you can stay in control.

We take your privacy seriously. Whether you're browsing our website, using our services, or contacting us with questions, we handle your personal information with care and responsibility. We're committed to complying with the General Data Protection Regulation (GDPR) and all other applicable data protection laws. This includes the .

This policy applies to all personal data we process, including data from our customers, users, visitors, vendors, contractors, and job applicants. "Personal data" means any information that identifies you or could reasonably be linked to you. That includes things like your name, email address, phone number, IP address, and even data collected through cookies or analytics tools.

We encourage you to read this policy carefully. If you have questions or concerns, you can always reach out to us at .

2. What Data We Collect

We collect different types of personal data depending on how you interact with . Some of this information is provided directly by you, while other data is collected automatically through your use of our website or services.

Types of data we may collect:

• Contact Information: This includes your name, email address, phone number, mailing address, and any other contact details you choose to give us.

• Account Details: If you sign up for an account, we collect your username, password (encrypted), and any preferences you set.

• Payment Information: When you purchase something from us, we may collect billing information, credit or debit card details, and transaction history. Payment data is usually handled securely through third-party providers such as .

• Usage Data: We track how you interact with our website or services, including page visits, clicks, features used, time spent, and error reports. This helps us understand what works well and what needs fixing.

• Device and Technical Data: Your IP address, browser type, operating system, device identifiers, and other technical info are collected automatically. We use this to optimise performance and security.

• Marketing and Communication Preferences: If you subscribe to newsletters or other updates, we keep track of your preferences, interactions with our emails, and whether you’ve opted in or out.

• Job Application Data: If you apply for a job with us, we collect the information you provide (e.g. CV, cover letter, contact info, references) to assess your application.

• Support Requests: When you contact us for support, we collect the content of your request and our communications with you.

Some of this data is mandatory for us to provide our services (like billing info), while other parts are optional (like marketing preferences). If we ask for sensitive information, we’ll explain why and how we intend to use it.

3. How We Use Your Data

uses personal data for a range of business purposes, all in accordance with GDPR and any other relevant laws. We only collect data we need, and we don’t use it in a way that’s incompatible with the reason we collected it.

Our main purposes for using your data include:

• To Provide Our Services: We use your data to operate our platform, deliver products and services, set up your account, process payments, send confirmations, and generally make sure everything works as expected.

• To Communicate With You: Whether it's updates about your account, service changes, responses to your questions, or alerts about scheduled maintenance, we use your contact details to keep you informed.

• To Improve and Maintain Our Services: We analyse usage data and feedback to identify areas for improvement. This helps us fix bugs, design better features, and keep things running smoothly.

• To Comply With Legal Obligations: Certain data is collected and stored because we’re legally required to do so — for example, under tax law or anti-money laundering regulations.

• To Detect and Prevent Fraud or Misuse: We monitor account activity and technical data to identify suspicious behaviour, protect our systems, and keep everyone safe.

• To Send Marketing and Promotional Messages: If you’ve consented, we may send you newsletters, offers, or event invitations. You can opt out any time via the unsubscribe link or by contacting us directly.

• To Hire and Onboard Employees or Contractors: When you apply for a role or work with us, we use your data to manage applications, contracts, payroll, and work assignments.

We never sell your data. And we don’t use profiling or automated decision-making without meaningful human involvement.

4. Legal Grounds for Processing

Under GDPR, we need to have a lawful basis for processing personal data. relies on one or more of the following legal grounds depending on the context:

• Consent: You’ve given clear permission for us to process your personal data for a specific purpose. This applies to things like email marketing or optional cookies.

• Contractual Necessity: We need to process your data to fulfil a contract or take steps before entering a contract — for example, when you buy something or create an account.

• Legal Obligation: We’re required by law to collect or retain certain information, such as financial records or employment data.

• Legitimate Interests: We process some data as part of running and improving our business, where it doesn’t override your rights or interests. Examples include analytics, service improvement, or minor fraud monitoring.

• Vital Interests: In rare cases, we might process data to protect someone’s life or wellbeing — like in an emergency situation.

You always have the right to withdraw your consent or object to processing where applicable. We’ll explain how to do that in later sections of this policy.

5. How We Share Your Data

We only share personal data when it’s necessary for a clear, lawful reason. That includes sharing with service providers who help us run our business or with regulators when legally required.

We may share your data with:

• Trusted Third-Party Providers: This includes hosting companies, payment processors, email platforms, customer support tools, and analytics providers. We make sure they only access the data they need and that they treat it securely.

• Business Partners: In some cases, we collaborate with partners to offer you joint services. We'll always be upfront about this and let you know who’s involved.

• Legal and Regulatory Authorities: If we’re required to by law, we may share data with courts, government agencies, or other bodies. This includes responding to subpoenas, complying with tax or employment laws, or enforcing our terms.

• Professional Advisors: Like our lawyers, accountants, and insurance providers — but only where necessary and under confidentiality agreements.

• Successors or Buyers: If is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that process. If that happens, we’ll make sure your rights remain protected.

We do not sell, rent, or trade your personal data for advertising or marketing purposes with third parties. Ever.

We also ensure that any transfers outside of the European Economic Area (EEA) are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.