Overview

Your company email is your gateway to internal communication, collaboration tools, calendar invites, and customer engagement. Whether you’re a new hire or setting up a replacement device, understanding how the email system is set up and managed ensures you can get connected quickly and securely.

Email Account Format & Provisioning

All employees are issued a company email address formatted as:

firstname.lastname@yourcompany.com

In cases of duplicate names, a middle initial or number may be added. Your email account is typically provisioned during onboarding, and login credentials are sent to your personal email address before your first day.

When to Expect Access

• New Hires: You’ll receive your account credentials (username and temporary password) at least 24 hours before your official start date.

• Returning Employees or Device Changes: IT will confirm if a reset or re-provisioning is needed.

• Didn’t receive it? Contact IT Support at support@yourcompany.com immediately.

Supported Access Methods

You can access your email through the following platforms:

• Webmail: [e.g., mail.google.com or outlook.office.com]

• Desktop Clients: Outlook, Apple Mail, Thunderbird

• Mobile Apps: Gmail App, Outlook App, iOS Mail

Most setups require a one-time login, after which your credentials are saved securely.

Security Requirements

To protect company data, all email accounts include the following security layers:

• Multi-Factor Authentication (MFA)

• Strong password policy (minimum 12 characters, complexity enforced)

• Session timeout after inactivity

• Remote wipe enabled for company-managed mobile devices

You are responsible for securing your login information and should never forward work emails to a personal account unless explicitly approved.

Troubleshooting & Help

If you experience issues such as:

• Login failures

• Missing setup instructions

• Problems syncing across devices

• Requests to reconnect after a password reset

Submit a ticket via the IT Helpdesk, or email support@yourcompany.com with the subject line “Email Account Setup Issue.”