Why BlueDocs leads the policy management revolution

At BlueDocs, our customers trust us because we don’t just deliver a platform—we help transform how their entire organization works. We move fast, listen closely, and consistently go the extra mile with exceptional customer support. As we continue to scale, we’re looking for people who can help elevate our customer experience even further. Backed by leading global investors, BlueDocs is growing rapidly and building the future of documentation, knowledge management, and compliance for teams everywhere.

The role

We need a Customer Success Manager who'll own the client relationship post-sale. Your #1 metric: maximize platform usage and compliance completion rates. You'll be the face of Delve, making customers successful and setting us up for renewals and expansion.

You'll focus on three key motions:

• Onboarding: Guiding customers to first value quickly

• Adoption: Driving ongoing engagement and platform usage

• Renewal & Growth: Proactively surfacing wins and expansion opportunities

Our CS values

At BlueDocs, our Customer Success team lives by these principles:

• Always Close the Loop – Whether it’s a quick acknowledgment, a thank-you, or a helpful reaction, we always give customers clear, warm closure in every interaction.

• Go the Extra Mile—Every Time – We proactively remove friction for customers. Whether it’s helping them structure SOPs, organizing their onboarding content, or jumping in to solve workflow blockers, we take work off their plate whenever we can.

• Champion BlueDocs in Every Interaction – Maintain a positive, solutions-oriented tone. Our goal is to build trust, strengthen relationships, and ensure customers feel confident in choosing BlueDocs for the long term.

What you'll do

• Run smooth onboarding sessions to help companies quickly set up their documentation, policies, and workflows inside BlueDocs.

• Respond to customer messages with rapid turnaround to ensure they always feel supported and unblocked.

• Collaborate with teams from fast-growing companies who rely on BlueDocs to manage knowledge, compliance, and SOPs.

• Lead regular value check-ins to highlight wins, gather feedback, and identify opportunities for deeper adoption.

• Proactively monitor accounts to encourage consistent usage and help teams fully leverage BlueDocs features.

• Ensure every stakeholder understands the impact BlueDocs delivers—from faster onboarding to cleaner processes and stronger compliance.

Who we need

• 2+ years in customer-facing roles at SaaS companies

• Strong organizational skills and meticulous follow-through

• Ability to build relationships with founders and executives

• Great judgment on when to handle issues independently vs. when to escalate

• Experience defusing unhappy customers while maintaining boundaries

• Startup DNA: you thrive in ambiguity and put in the hours needed

• Excellent written and verbal communication

• Problem-solver who takes initiative without being asked

• Positive attitude that makes customers feel they made the right choice with BlueDocs

Nice to have:

• Technical fluency (i.e. configuring AWS, security stack conversations)

Not a fit if

• You're looking for a strict 9-5 with fixed hours

• You aren't comfortable in a stressful environment during peak product usage hours