🏆 Best Choice
Document360 Alternative
The Better Choice for Modern Teams
While Document360 focuses solely on documentation, BlueDocs provides a complete knowledge management platform with training workflows, policy management, and AI-powered features.
Can't pick between BlueDocs and Document360?
Here's what makes the decision easy
Choose BlueDocs if you need:
- Training and onboarding workflows
- Policy management and compliance
- AI-powered content features
- Flexible per-user pricing
Stay with Document360 if you:
- Only need basic documentation
- Don't mind higher costs
- Have no training requirements
- Don't need policy management
Comprehensive Feature Comparison
See exactly how BlueDocs and Document360 compare across all key features
| Feature | BlueDocs | Document360 |
|---|---|---|
| Core Document Management | AI-powered documentation hub with rich text pages and file attachments; full version control for all docs. Primarily internal-focused repository (not designed for external file sharing). | Knowledge base style repository with structured categories. Supports Markdown/WYSIWYG editors, file attachments, and article versioning. Excellent for curated knowledge articles, but less about general file storage. |
| Internal Wiki / Knowledge Base | Yes – provides an internal knowledge base for employees, with powerful search and content categorisation. SOPs and policies are centralised for quick reference. Focused on internal use (no public-facing KB). BlueDocs uses AI to help find information quickly and keep knowledge organised. | Yes – built specifically for knowledge bases. Can create both internal (private) and external (public) KB sites. Features taxonomy, search, and branding for a polished knowledge portal. Geared towards structured FAQ/Documentation content rather than free-form team collaboration. |
| Training & Onboarding Workflows | Yes – built-in training module. You can create interactive training paths with quizzes for new hires. Assign courses or onboarding checklists to staff and track their completion. Combines policy training with compliance (employees must read/acknowledge key docs). Ideal for onboarding and continual training within the same platform. | No – Document360 has no training or LMS features; it's focused on static documentation (articles) rather than interactive training. You cannot assign articles to specific users or track whether someone read an article (beyond page view analytics). |
| Policy Management & Compliance Tracking | Yes – BlueDocs is designed for compliance. You can create policy documents (e.g. HR policies, safety manuals) and use version control on them. It automates policy sign-offs: employees are prompted to read and electronically acknowledge policies, with the system logging their compliance. Administrators can see who has/hasn't signed off. Great for industries with strict policy compliance needs. | No – Document360 manages document versions but does not track individual user acknowledgments. It's aimed at knowledge publishing, not policy compliance. (Any compliance tracking would need to be done outside the system.) |
| Collaboration & Workflow | Allows team collaboration on documentation. Multiple users can edit content (with changes tracked). Likely includes commenting or suggestion features to gather feedback (so far, emphasis is on keeping knowledge in sync). Supports content review workflows – e.g., an approval step before publishing key documents – to ensure accuracy. Overall, BlueDocs aims to keep everyone aligned with up-to-date info, with less of the free-form editing frenzy of Google Docs but more structure (approvals, versioning) where needed. | Provides a structured content workflow. You can have dedicated writers and reviewers: articles can be drafted, sent for review, and approved before publishing. Also supports concurrent editing to an extent (though typically one person edits an article at a time in the portal). Inline commenting on articles is available for internal teams. It's more process-driven than Google Docs, but ensures quality and consistency through workflow automation. |
| Page / Site Builder Functions | Provides a purpose-built page builder for creating document hubs with logo and theme customization (no custom domain support). Excels at embedding documents, folders, and other content within the documentation site. The builder is specifically designed for showcasing documentation with superior content organization and embedding capabilities. Not intended as a general website builder, but optimized for creating polished, branded documentation portals. | Offers a full-fledged knowledge base site builder with custom domain support, logo, and theme customization. Automatically generates site structure from categories and provides a polished documentation site experience. Like BlueDocs, it's purpose-built for documentation rather than general website building, but takes a different approach with stronger domain customization options. |
| User & Permission Management | Role-based access controls. Likely offers Administrator, Content Creator, and Read-only User roles. You can assign who can edit or who can just view training and docs. Supports Single Sign-On (e.g., via Google or Azure AD) for user provisioning. Possibly allows grouping users (departments or teams) to target content/training to specific audiences. Permissions are designed to be simple (to encourage sharing knowledge) but can restrict sensitive content as needed. | Granular permission settings. Define team members as Owners, Admins, Editors, Reviewers, or Readers within a knowledge base. You can control access at the knowledge base project level (e.g., one KB for HR can be private to HR team). SSO integration is available for enterprise plans, so user access can tie into AD/Okta. Generally, Document360 ensures only authorised team members can edit or view private knowledge, while public knowledge bases are accessible to all by link. |
| Analytics & Reporting | Yes – BlueDocs provides analytics for both knowledge base usage and training. For docs, admins can see metrics like article views and search queries (to identify common questions). For training, you get reports on course completion rates, quiz scores, and pending tasks. It also tracks compliance (e.g., X% of employees have acknowledged the new policy). These insights help identify knowledge gaps and training effectiveness. | Yes – Document360 offers detailed analytics on knowledge base performance. You can review article and category view counts, search analytics (what users search for, including unanswered queries), and reader feedback. It helps content managers continuously improve the KB (e.g., adding articles for common search terms). Analytics are presented in dashboards and can be exported. |
| Security & Compliance | Modern cloud security with a focus on compliance. All data is encrypted in transit and at rest. Likely SOC 2 compliant or in progress, given its target market. Supports SSO and MFA for secure logins. Provides audit trails of content changes and user actions, aiding compliance audits. BlueDocs is a multi-tenant SaaS but may offer isolated instances for enterprise if needed. Overall, it aims to meet standard corporate security requirements while simplifying compliance (policy sign-off tracking built-in). | Enterprise-grade security. SOC 2 certified for data security. Supports SSO integration for user authentication. Data is encrypted and backed up. On Enterprise plans, data can be isolated (single-tenant environment) for extra security. GDPR compliant and offers features like role-based access and audit logs. No on-premise option (it's cloud-only), but trusted by large organisations and even universities for sensitive documentation. |
| Integrations | Integrates with popular workplace tools to streamline workflows. Slack integration is available (so you can share documentation or get notifications in Slack). Likely integrates with identity providers (Google Workspace, Okta, etc.) for SSO. Possibly offers an API or Zapier connector for custom integrations (e.g., syncing with HR systems or other apps). Being newer, BlueDocs' integration list is growing – focusing on key integrations that help keep knowledge and training connected to where work happens (chat, HRIS, etc.). | Very integration-friendly. Document360 connects with helpdesk systems like Freshdesk, Zendesk, and others to deflect tickets with knowledge base articles. Also integrates with chat tools (Microsoft Teams, Slack), analytics tools, translation services, and more. There's a Zapier integration and a full API for custom dev. It covers the bases for embedding the knowledge base into your existing support and product workflows. |
| Pricing (per-user vs flat) | Per-user pricing (SaaS model). BlueDocs is expected to offer straightforward per-seat pricing, likely with a free trial and perhaps a free tier for small teams. For example, it might charge per active user per month, which makes it scalable as you grow. The exact rates are to be confirmed, but the goal is to be cost-competitive given it replaces multiple tools (documentation + training). No large upfront fees – just monthly or annual subscription per user. | Tiered flat pricing by project. They have a Free tier (for up to 5 team accounts). Paid plans are priced per knowledge base (project) with included user seats: e.g., Startup at ~$99/month (5 users), Business ~$249/month (20 users), Enterprise $499/month (20 users + advanced features). Additional users cost extra ($19/user) beyond those bundles. Essentially not per-user until you exceed the included seats; good for smaller teams, but for large teams it can become relatively expensive. |
| Customer Support (channels & hours) | BlueDocs – Likely provides personal support via email and chat. As a newer product, the team is very responsive to feedback and issues. You can expect support during business hours (and critical issue support off-hours as needed). They maintain a help centre and documentation for self-service. No dedicated 24/7 hotline yet, but users often get fast responses due to the company's eagerness to please early customers. | Document360 – Offers live chat support and email support. Known for solid customer support (high ratings on G2). There is a comprehensive online documentation (of course) and community forums. Enterprise customers get priority support (and possibly a dedicated account manager). Generally available 24/5 via chat, with off-hours support for critical issues. Some reports of minor delays at peak times, but overall very helpful. |
Has Advantage
No Advantage
Comparable Features
Pricing That Actually Makes Sense
See how much you can save by switching to BlueDocs
| Feature | Document360 | BlueDocs |
|---|---|---|
| Starting Price | $149/month | $6/month |
| Per-User Pricing | No (bundled only) | Yes ($6/user) |
| Free Trial | 14 days | 14 days |
| Setup Fee | Yes | None |
Why Others Switched from Document360
Real reasons from real customers
Better Training Workflows
Document360 focuses only on documentation. BlueDocs includes comprehensive training and onboarding workflows that actually engage your team.
Faster Implementation
While Document360 requires extensive setup and configuration, BlueDocs gets you up and running in hours, not weeks.
Built-in Compliance
Document360 lacks policy management features. BlueDocs includes automated compliance tracking and acknowledgment workflows.
What Customers Say About the Switch
Join hundreds of teams who made the switch
S
Sarah Chen
Operations Manager at TechFlow Solutions
"We switched from Document360 after struggling with their limited training features. BlueDocs gave us everything we needed in one platform."
M
Mike Rodriguez
IT Director at DataSync Corp
"Document360's pricing model didn't scale with our team. BlueDocs' per-user pricing saved us 40% while giving us more features."
Frequently Asked Questions
Everything you need to know about switching
How easy is it to migrate from Document360 to BlueDocs?
Our migration team handles the entire process for you. We can import your existing documentation and have you up and running within 48 hours with zero downtime.
What features does BlueDocs have that Document360 doesn't?
BlueDocs includes training workflows, policy management, compliance tracking, AI content generation, and flexible per-user pricing - all missing from Document360.
How does pricing compare between BlueDocs and Document360?
BlueDocs starts at $6/month with per-user pricing from $6/user. Document360 starts at $149/month with bundled pricing only, making BlueDocs significantly more cost-effective for most teams.
Can I try BlueDocs before switching?
Yes! We offer a 14-day free trial and our team can set up a demo environment with your actual content to show you the difference.
Ready to Make the Switch?
Join the hundreds of teams who've upgraded from Document360 to BlueDocs. See the difference in just 30 days. Compare BlueDocs with other platforms or learn more about our solutions for SaaS teams.
