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Based on your company documentation

Based on your customer service documentation, here's your refund process:

Standard Refunds (within 30 days)

• Process through customer portal
• Auto-approval for orders under $100
• 3-5 business days to process

Escalated Refunds

• Requires manager approval
• Document reason in CRM
• Follow up within 24 hours

Source: Customer Service ManualSource: Refund Policy (Confluence)Source: CRM Guidelines (Google Docs)

Customer Service SOP

Last updated 2 days ago • BlueDocs

Refund Tracking Sheet

Last updated 1 week ago • Google Sheets

Refund Policy Discussion

Last updated 3 days ago • Slack #customer-service

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