Overview

The company VPN (Virtual Private Network) is a secure gateway that allows you to access internal systems and files when working outside the office. It encrypts your connection, protects sensitive data, and ensures you’re operating within the organization’s secure network perimeter — even from home, a café, or during travel.

When and Why to Use the VPN

You’ll need the VPN whenever you’re:

• Working remotely and need access to shared drives, internal tools, or systems not publicly accessible
• Using an unsecured Wi-Fi connection (e.g. hotels, coffee shops, airports)
• Accessing sensitive data that requires extra encryption
• Using legacy applications or internal dashboards hosted on private servers

VPN access may also be mandatory for certain departments like Finance, HR, or Engineering due to data compliance rules.

Supported Devices and Access

The VPN is compatible with:

• Windows and macOS desktop/laptops
• Company-issued mobile devices (with pre-installed VPN apps)
• Personal devices that meet IT security standards (subject to approval)

An active internet connection is required, and you may need to authenticate using Multi-Factor Authentication (MFA) depending on your role or location.

VPN Access Requirements

Before connecting, ensure you:

• Have a VPN account issued by IT
• Know your VPN login credentials (these are often different from your regular email password)
• Have installed the approved VPN client (e.g., Cisco AnyConnect, FortiClient, OpenVPN)
• Are not running conflicting software (like other VPNs or firewalls)

If you’re unsure whether VPN is installed or required on your device, reach out to IT support before working remotely.

Helpful Tips

• Your VPN connection may be slower than usual due to encryption — avoid heavy downloads unless necessary.
• If you’re repeatedly disconnected, try switching Wi-Fi networks or disabling bandwidth-heavy apps (Zoom, streaming, etc.).
• VPN logs may be monitored for compliance and performance — always use company equipment responsibly.

Need Help?

If you can't connect, forgot your VPN password, or receive an error message:

• Submit a ticket to IT Helpdesk > “VPN & Remote Access”
• Or email support@yourcompany.com with the subject line “VPN Access Issue”

Please include your device type, operating system, and any error messages if known.